Tuesday
Opening remarks by conference moderator
This session will explore future trends that drive device performance and longevity. We will also discuss the implications for AI and machine learning on diagnostics and the refurbishment processes. Additionally, we will consider the potential impact of developing eco-friendly and modular devices. Finally, we will examine whether collaboration and partnerships with manufacturers, refurbishers, and retailers can trigger market growth.
This key sessiion examines the importance of a common grading system and challenges with existing variability in grading across different sellers. What are the enefits of adopting these grading standards, how will they be integrated into online marketplaces and retail platforms? What steps are being taken towards a universal grading standard?
Trade-in platforms can encourage consumers to trade in their old devices responsibly. However, many users are unaware of trade-in options or perceive the process as complex. The session will examine solutions to raise awareness about trade-in benefits and educate consumers about the environmental impact of responsible disposal.
This session will discuss the importance of the right to repair movement and the growing demand for repairability and sustainability. What have been the legislative efforts and industry responses? How does the right to repair impact the market for used mobile phones? What have been the manufacturers' responses to increasing consumer demands for getting their devices repaired at a reasonable cost and without complication?
There is an Increasing consumer preference for online shopping of used mobile phones. How are manufacturers developing online sales as direct sales channels for used devices? What differentiates them from independent reseller. How is customer confidence in online sales maintained and improved?
There are significant opportunities in selling to corporate clients looking for budget-friendly mobile solutions. This session will also look at ways to engage with corporate procurement departments, referencing recent laws in France compelling corporations and the public sector to integrate refurbished IT and mobile sourcing.
Wednesday
This session will cover price difference between new and used devices across various country markets, growth of the global market for used mobile phone sales. and key regions experiencing significant expansion in this sector, such as emerging markets and developed economies.
Brexit has changed how VAT is handled for goods imported into the UK from the EU. The marginal rate of VAT can significantly affect the cost of buying goods from outside the UK. This moderated panel discussion will look at the challenges and impact of marginal VAT in areas such as compliance and documentation, value thresholds, post-Brexit changes, and how these changes impact the procurement of used stock.
Microelectronic repair techniques are crucial for fixing used mobile phones, ensuring their functionality, and extending their lifespan. These techniques involve precise and skilled work on tiny electronic components. This session will analyse how microelectronic repairs restore devices instead of replacing them and reduce the environmental impact associated with manufacturing new devices.
Networks and MVNOs are making a strong entrance into the used device market. This panel discussion will explore strategies such as offering trade-in options for customers, refurbishing and reselling used devices under manufacturer and network brands, and the benefits of doing so, such as increased customer loyalty and retention, as well as additional revenue streams beyond new device sales.
A YouGov survey of 2,544 adults revealed that only six percent of people surveyed currently own a used device, and 70 percent of those who knew about refurbished handsets were unsure which networks provided them. YouGov associate director Olivia Bonito will be discussing the key reasons why consumers are not considering refurbished handsets and what their concerns are.
Customer feedback is crucial in the sales and marketing process for online platforms that sell used devices. In this session, we will discuss how to build customer trust, gather insights on customer experiences, actively encourage customer feedback, and leverage it in the sales process.
This session will examine future trends that drive device performance and longevity. What are the implications for AI and machine learning on diagnostics and the refurbishment processes? Can the development of eco-friendly and modular devices make a difference? Will collaboration and partnerships with manufacturers, refurbishers, and retailers trigger market growth?